Question 1

Is TeslaLightShows.com affiliated with Tesla?

Accepted Answer

No. TeslaLightShows.com is an independent digital service and is not affiliated with, endorsed by, sponsored by, or approved by Tesla, Inc. References to Tesla and Tesla vehicle names are used only to describe compatibility and intended file use.

Question 2

What does TeslaLightShows.com create?

Accepted Answer

TeslaLightShows.com creates custom digital light show files from customer-uploaded MP3 or WAV audio files. The generated files are intended for compatible Tesla vehicles that support the Light Show feature.

Question 3

Do I need to own the music I upload?

Accepted Answer

You must own the audio file or have permission to use it for this purpose. By uploading a file, you confirm that you have the right to use that audio file.

Question 4

Do you guarantee the files will work on every Tesla vehicle?

Accepted Answer

No. Compatibility can vary based on vehicle model, software version, USB formatting, folder placement, file naming, audio quality, and customer setup. We make reasonable efforts to generate files intended for compatible Light Show use, but we cannot guarantee every file will work with every setup.

Question 5

Do you need access to my Tesla account?

Accepted Answer

No. TeslaLightShows.com does not require access to your Tesla account. Do not provide Tesla account login information, Tesla app credentials, or other sensitive account information through this website.

Question 6

Are refunds available?

Accepted Answer

Because TeslaLightShows.com provides custom digital files generated from customer-uploaded audio, completed digital orders are generally not refundable once files have been generated or delivered. If there is a technical issue, missing download, or fulfillment problem, contact support@teslalightshows.com and we will review the issue.

Question 7

Can I resell the files I download?

Accepted Answer

Purchased generated files are for personal use with your own compatible vehicle unless TeslaLightShows.com gives written permission for another use.

Question 8

How do I contact support?

Accepted Answer

Email support@teslalightshows.com with your order number, checkout email, and a description of the issue.

Frequently Asked Questions